Refund policy

Returns, cancellations and refunds

To request a return or cancellation, use your customer account or email support@tryregime.com. Include your order number and the item. You do not need to give a reason for an eligible change-of-mind cancellation. For damaged, incorrect or faulty items, include a description and useful photos where possible. Never send payment-card details.

Request first; receive return instructions

We review your request and, where relevant, open a case with our fulfilment supplier. We then send the appropriate return instructions and address. Please do not post goods to the parcel sender address or our registered office without instructions. Returns may need to go to an authorised warehouse in China; we will explain the destination and who pays before you send the parcel. We do not promise a local return address.

Your cancellation notice is recorded when received. Review or supplier approval does not determine whether you have exercised a statutory cancellation right. We remain responsible for resolving your request; your rights do not depend on our supplier reimbursing us.

14-day return request window

Notify us within 14 days after delivery of the last item in your order to request a change-of-mind return. If the final day falls on a weekend or public holiday, the request window extends to the next business day. For eligible UK and EU online cancellations, you then have a further 14 days after notifying us to send the goods back. Contact us promptly if return instructions are missing; our delay will not reduce your rights.

Handle items only as needed to inspect their nature, characteristics and function, and keep packaging where possible. Where the law permits, a deduction may apply for diminished value caused by handling beyond that needed for inspection. Sale and discounted items have the same rights as full-price items. We charge no restocking fee.

Return costs and product problems

For a change-of-mind return, you pay the direct return postage unless applicable law requires otherwise. International postage can be substantial. For faulty, damaged, incorrect or misdescribed goods, contact us promptly; we cover reasonable necessary return costs and provide the remedy required by applicable law. The 14-day change-of-mind window does not limit these rights. Do not purchase an expensive label before we provide instructions.

Cancellation before shipment

You can submit a cancellation request while an item is unfulfilled. We will check its processing status promptly. If dispatch can no longer be stopped, we will explain your return options; applicable cancellation rights remain unaffected.

Refunds

We refund eligible amounts to the original payment method. For eligible UK and EU cancellations, this includes standard outbound delivery charges and is due within 14 days of your cancellation notice; where legally permitted, we may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever is earlier. For other approved refunds, we aim to process payment within 5–7 business days after receiving the return or confirming that no return is needed, subject to any earlier legal deadline. Your payment provider may take additional time to display the credit.

This policy applies to future purchases. Earlier purchases retain the terms offered when ordered. Statutory exceptions and any longer rights or earlier refund deadlines required by applicable law take precedence.